System Center Service Manager is a software product by Microsoft
to allow organizations to manage incidents and problems.
states that the product is compliant with industry best practices such
as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL).
SCSM has integrated ITIL compliant fulfillment of service requests.
Service requests are submitted by the end user in order to obtain
information, access to a new application or the most common of all,
Service Manager provides built-in processes based on industry best
practices for incident and problem resolution, change control, and asset
rvice Manager is a server application that is a part of the Microsoft
System Center suite. Based on ITIL/MOF Service Manager provides a
service desk / help desk platform that integrates with System Center
Configurations Manager (SCCM) for end user initiated
automated software deployment and Systems Center Operations Manager
(SCOM) for automated incident and problem creation.